bv99 Privacy Policy

For the purposes of applicable data protection legislation, bv99 ("the Operator", "we", "us") is the data controller responsible for the personal information collected through the bv99 Platform at bv99.lat. References to "bv99", "we", "us", or "our" in this Privacy Policy refer to the Operator in its capacity as data controller.

This Privacy Policy applies to all users of the bv99 Platform including registered account holders, visitors who browse the Platform without registering, and any person who contacts bv99 support. It covers data collected online through the bv99 website and through any communications you have with us.

bv99 collects the following categories of personal data from users:

• Identity Data: Your full name, date of birth, and any government-issued identification documents you provide during KYC (Know Your Customer) verification.
• Contact Data: Your registered Pakistani mobile number and, where provided, an email address.
• Financial Data: JazzCash account number, Easypaisa wallet number, bank account details (IBAN or account number), USDT TRC20 wallet address, and transaction records including deposits, withdrawals, and bet history.
• Technical Data: IP address, device type, operating system, browser type, session duration, and login timestamps.
• Usage Data: Games played, bets placed, wagering patterns, preferred payment methods, and cashier activity.
• Communications Data: Records of your communications with bv99 support, including chat transcripts, SMS content, and any complaints or disputes submitted.
• Responsible Gaming Data: Deposit limits set, self-exclusion periods, session alerts configured, and any responsible gaming requests submitted to bv99.

bv99 does not collect sensitive personal data beyond what is strictly necessary for identity verification and fraud prevention. We do not collect racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data.

bv99 collects your personal data through the following means:

• Direct collection: Information you provide when registering a bv99 account, completing KYC verification, making a deposit or withdrawal request, contacting bv99 support, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically when you access the bv99 Platform, via server logs, cookies, and similar tracking technologies.
• Third-party sources: Identity and fraud-screening data from KYC/AML verification providers; payment transaction data from JazzCash, Easypaisa, and banking partners; and where applicable, publicly available information used to verify your identity.

bv99 uses the personal data we collect for the following purposes:

• To create, verify, and manage your bv99 account, including maintaining your PKR balance and transaction history.
• To process deposits and withdrawals via JazzCash, Easypaisa, bank transfer, debit card, and USDT TRC20, and to reconcile payment records.
• To verify your age and identity as required by our responsible gaming obligations. bv99 is strictly an 18+ platform.
• To comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) obligations, including monitoring transactions for suspicious activity and filing required reports.
• To detect, prevent, and investigate fraud, collusion, bonus abuse, and other prohibited conduct.
• To provide customer support and respond to queries, complaints, and disputes.
• To personalise your bv99 experience, including showing relevant game recommendations and promotions based on your usage history — only where you have not opted out.
• To enforce our Terms & Conditions, including applying responsible gaming limits and processing self-exclusion requests.
• To improve the bv99 Platform through aggregated, anonymised analysis of usage data.
• To send you transactional SMS notifications (deposit confirmations, withdrawal status updates, security alerts). These cannot be opted out of while your account is active as they are necessary for account operation.

bv99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except for fraud and bonus-abuse screening tools which flag accounts for manual review rather than taking autonomous action.

bv99 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to create and operate your bv99 account and to process financial transactions.
• Legal obligation: Processing required to comply with AML/CTF regulations, age verification requirements, and other applicable legal obligations.
• Legitimate interests: Processing necessary for fraud prevention, Platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential personalisation, which you may withdraw at any time by contacting bv99 support.

bv99 does not sell, rent, or trade your personal data to any third party for their marketing purposes. We share your personal data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, banking partners, and USDT TRC20 payment infrastructure providers receive the minimum data necessary to process your transactions.
• KYC/AML providers: Identity verification and fraud screening services receive identity documents and biographic data for the purpose of verifying your account.
• Game providers: Slot, live casino, and crash game studios may receive a pseudonymised player identifier and session data to deliver game content and handle game-level disputes. They do not receive your name, mobile number, or financial details.
• Regulatory and law enforcement authorities: We disclose data when required to do so by applicable law, court order, or lawful request from a regulatory authority.
• Professional advisors: Lawyers, auditors, and other professional advisors who are bound by confidentiality obligations.

All third-party service providers who process data on behalf of bv99 are contractually bound to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards.

bv99 uses cookies and similar technologies on the bv99.lat website to maintain your session after login, remember your preferences, detect fraudulent login attempts, and collect aggregated analytics to improve Platform performance. The following cookie categories are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your bv99 account. These cannot be disabled.
• Analytics cookies: Anonymised usage data collected to understand how users navigate the bv99 Platform. You may opt out of analytics cookies by adjusting your browser settings.
• Preference cookies: Store your language, display preferences, and cashier settings between sessions.

bv99 does not use third-party advertising cookies or share cookie data with advertising networks.

bv99 retains your personal data for as long as your account remains active and for a period of five (5) years following account closure, unless a longer retention period is required by applicable law (for example, financial transaction records required for AML compliance). After the retention period, your data is securely deleted or anonymised.

Responsible gaming records, including self-exclusion history, are retained for a minimum of seven (7) years to prevent circumvention of exclusion periods through account re-registration.

bv99 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the bv99 Platform.
• Encryption at rest for sensitive stored data including financial information and identity documents.
• Restricted internal access to personal data on a need-to-know basis, with role-based access controls.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Two-factor authentication available on all bv99 accounts to protect against unauthorised login.

Despite our best efforts, no digital platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, bv99 will notify affected users as required by applicable law.

Subject to applicable law, you have the following rights with respect to your personal data held by bv99:

• Right of access: You may request a copy of the personal data bv99 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: You may request that bv99 limit how it uses your data in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw consent at any time.
• Right to data portability: You may request a machine-readable copy of the personal data you provided to bv99.

To exercise any of these rights, contact bv99 support at the email address in the footer. We will respond to verified requests within 30 days. Requests may be subject to identity verification before we can action them.

bv99 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a user under 18 has created a bv99 account or provided personal data to us, we will suspend the account immediately, delete the data as required by law, and return any balance to the verified source of funds. If you believe a minor has accessed the bv99 Platform, please contact our support team immediately.

bv99 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via in-platform notification or by SMS to the registered mobile number at least 7 days before the updated policy takes effect. The "Last updated" date at the top of this page will be revised accordingly. Your continued use of the bv99 Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

For any questions regarding this Privacy Policy, to exercise your data rights, or to submit a data-related complaint, please contact the bv99 data team. Our support team is available 24/7 and will direct your query to the appropriate team member.

Email: [email protected]

For responsible gaming requests, including self-exclusion, please also refer to our Responsible Gaming page.